How To Refinance With Honda Financial Services

Honda Financial Services

Reviews: Honda Fiscal Services

Overall lender rating

from Credit Karma members

Most helpful positive review

No bug

Credit Karma fellow member

I set up autopay and had no issues for four.v years. They have a descent website in which you tin see your account information and make payments, which I used to pay the loan off early on. They sent me the title apace, information technology was lost in the mail (I believe them, I've had repeated issues with USPS), the customer service rep I called was courteous and helpful and promptly send me out another for a $30 fee, which seems reasonable for a legal document. I would borrow from them over again.

Almost helpful negative review

The worst client service ever

Credit Karma member

I take leased Honda'south through Honda Finanace for ~ 15 years and I think they accept finally lost me equally a customer. We accept ez pass in my state, and apparently mine died back in February and I had no thought considering there is no way to tell. Honda makes yous proceed everything with them so when I was going through tolls and my pass wasn't paying them the state sent Honda financial the nib. They started around 2/25-3/12. Honda didn't ship me the bills until the first week of May. Their customer service is condescending and rude and were not helpful until I got a supervisor on the telephone and that tin can have up to xx-thirty minutes to wait for ane. They proceed trying to tell me I'thou at mistake for this, but I cannot know something that'due south being withheld from me. I take had issues with them in the by besides and I remember the way they take treated me this time, for an upshot they created, has me washed for good.

Member ratings

All member reviews (55)

five stars

fifteen

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five

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one stars

Stay Away!!!

Credit Karma member

BS customer service! Rude af!! Volition NEVER buy a Honda once again!!!

Bang-up Customer Service

Credit Karma member

Paid off car 7 months after buy. Received Title 2 weeks afterward. No issues or issues.

They impale you with high involvement

Credit Karma fellow member

They are a horrible company I'm costumer for over 5 years and they never reduced or try to fabricated me a better deal, please if you like Honda go financial with anyone but never with Honda fiscal service

Horrible customer service

Credit Karma member

I was in a head on collision going 40mph and my airbag didn't deploy. The other driver collection the wrong direction into my lane. Her car was totaled. My Civic had almost $8,000 in amercement and has been in the store for over a month waiting a replacement seatbelt. No ane can give us any idea when the seatbelt may arrive. I chosen Honda Financial because I shouldn't have to pay them for a car I can't drive. I spoke with a girl named Esther who was trying to assist me and was going to talk to her supervisor. We got disconnected, and when I called back another girl told me that I couldn't speak with a supervisor merely one could call me back in 1-2 business days. I have a very difficult time believing that, especially since the first girl Esther was already trying to help me before we got disconnected. The second girl hung upward on me when I wanted to tape our conversation. Turns out they tin can record a chat only the customer tin't. Esther did call me back to say she was waiting to speak with her supervisor nonetheless. I haven't heard anything since. Honda Financial will not call me dorsum. Why should I have to pay Honda Financial when Honda Motors tin can't brand a seatbelt? Absolutely horrible customer service.

lost my title

Credit Karma member

I paid off my car and have not received my title. I called and waited 25 minutes to speak with someone to find out what happened. They mailed it out on June 28th, and information technology is now July 18th, and I still accept not gotten it. Why was this important document sent through USPS and not Fed Ex or UPS? If I was offered either of those options, I would accept paid the 6 or 7 dollars for a safer, more guaranteed method of delivery. Now, I accept to pay $60 to DMV to get a duplicate title. Being a single parent makes this a difficult pill to swallow. I did nothing wrong, even so I have to pay the toll for other peoples' stupidity , carelessness, and ignorance. I volition continue to post negative reviews on all social media sites until I feel justice has been served. I take read other complaints nearly this same issue. I wish I did my research before financing with them. Others accept filed complaints with the chaser general, and it looks as though I will be doing the aforementioned thing.

The worst customer service ever

Credit Karma member

I have leased Honda's through Honda Finanace for ~ xv years and I think they take finally lost me as a customer. We have ez pass in my state, and evidently mine died back in February and I had no idea considering there is no way to tell. Honda makes y'all go on everything with them so when I was going through tolls and my laissez passer wasn't paying them the state sent Honda financial the pecker. They started around 2/25-3/12. Honda didn't ship me the bills until the first week of May. Their client service is condescending and rude and were not helpful until I got a supervisor on the telephone and that tin have up to xx-thirty minutes to wait for one. They keep trying to tell me I'g at fault for this, just I cannot know something that's being withheld from me. I have had issues with them in the past also and I think the way they have treated me this fourth dimension, for an event they created, has me done for good.

Never an issue

Credit Karma member

No problems. Just paid ane crv off, gave it to my husband and bought a new one for myself. Auto pay is easy to set up and customer service is ever very helpful. Will use again, when the time comes.

bad deal

Credit Karma member

watch out for hire fee. it is about seven% of the entire amount MSRP, fifty-fifty though you have a 36 calendar month lease-plus $595 aqusition fee. the sales people hibernate this until y'all goto finance, having made many decisions already and signed an agreement to the cost. request the lower APR instead anything below 4% is a better deal.

Wrong title - update

Credit Karma member

OK, I take to say that I was expecting the worst, but I also take to be honest. The representative I spoke with was courteous, professional, helpful and efficient. He located the correct document, and they're going to overnight it to me. They admitted they'd messed up and were eager to fix the trouble. Maybe the operation is getting better.

Wrong championship

Credit Karma member

I paid off the loan early on and was told they would send me the title. They sent me the wrong title: different owner, unlike VIN, even unlike model yr. WTF. I'm non looking forward to trying to straighten this out with them, given what I've read about their client service. I'g answering the "how was customer service" out of promise, non expectation.

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